Privacy Policy
Last Updated: 12 May 2025
1. Introduction
Sabai Systems ("we", "us", "our") is a consultancy registered in Phuket, Thailand, operating at 12 Patak Road, Karon, Phuket 83100. We provide AI integration services to businesses in Thailand and take our responsibility to handle personal data carefully and transparently.
This policy explains what personal information we collect, how we use it, and the rights you have in relation to it. It applies to visitors to our website and clients who engage our services.
If you have questions about this policy, you can contact us at privacy@{{DOMAIN}}.
2. Data We Collect
We collect the following categories of personal information:
- Contact information: Name, email address, and telephone number, provided when you submit an enquiry through our website form or contact us directly.
- Communication records: The content of emails, messages, and notes from meetings relating to an engagement.
- Business information: Operational details shared during service delivery, such as workflow descriptions and tool configurations relevant to the integration work.
- Website usage data: Anonymous analytics data collected via cookies, including pages visited and time spent on site. No personally identifiable information is included in analytics data.
Legal basis: We process personal data on the basis of your consent (when you submit an enquiry), performance of a contract (when delivering services to you), and legitimate interest (for website analytics and internal record-keeping).
Retention: Enquiry records are kept for 12 months. Client engagement records are kept for 3 years from the end of the engagement, after which they are securely deleted.
3. How We Use Your Data
- To respond to your enquiry and discuss whether our services are a suitable fit
- To deliver the agreed services and maintain records of the work done
- To send monthly summaries and updates to clients on the Restful Support Plan
- To understand how our website is used and improve its content
- To comply with applicable Thai legal obligations
We do not sell, trade, or rent personal data to third parties. We do not use your data for automated decision-making. We may share data with trusted service providers (such as cloud storage providers) under confidentiality agreements, but only to the extent necessary to deliver our services.
4. Data Protection Measures
We take reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, or loss. These include:
- Encrypted storage for digital records
- Access restricted to team members with a specific need
- Standard NDA provisions in all client engagements
- Periodic review of our data handling practices
In the event of a data breach that affects your rights or freedoms, we will notify affected individuals and the relevant authority in accordance with applicable Thai law (Personal Data Protection Act B.E. 2562).
5. Cookies
We use cookies on our website to enable core functionality and to understand how visitors use the site. You can manage your cookie preferences at any time. Please see our Cookie Policy for full details on the types of cookies we use and how to control them.
6. Your Rights
Under the Thai Personal Data Protection Act (PDPA) and other applicable law, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Ask us to correct inaccurate or incomplete data
- Erasure: Request deletion of your data where there is no legitimate reason to retain it
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to processing based on legitimate interest
- Withdrawal of consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at privacy@{{DOMAIN}}. We will respond within 30 days. You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
8. Children's Privacy
Our services are directed at business owners and professionals aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be noted on this page with a revised "Last Updated" date. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
10. Contact
For privacy-related questions or to exercise your rights:
Sabai Systems12 Patak Road, Karon, Phuket 83100, Thailand
Email: privacy@{{DOMAIN}}
Phone: +66 76 384 2057