Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following words carry the meanings set out below:

"Agreement"

These Terms and Conditions together with any written service proposal or engagement letter we provide to you.

"We", "Us", "Our"

Sabai Systems, operating from 12 Patak Road, Karon, Phuket 83100, Thailand.

"You", "User", "Client"

The individual or organisation engaging our services or accessing our website.

"Services"

The AI integration consulting, review, and ongoing support services offered by Sabai Systems, as described on our website and in written proposals.

"Content"

Any materials, documentation, reports, or deliverables produced by us as part of a service engagement.

"Site"

The Sabai Systems website, accessible at {{DOMAIN}}.

2. Acceptance of Terms

By using our Site, submitting an enquiry, or entering into a service engagement with us, you agree to be bound by this Agreement. If you are acting on behalf of an organisation, you confirm that you have authority to enter into this Agreement on their behalf.

Our services are intended for businesses and individuals who are 18 years of age or older and have the legal capacity to enter into a binding agreement.

If you do not agree with any part of these terms, we ask that you refrain from using our services or website. We would welcome the opportunity to discuss any concerns before you decide.

3. Service Description

Sabai Systems offers three core service engagements, each designed to be low-pressure and paced to suit your organisation's comfort:

• Easeful Review (฿4,300) — A relaxed walk-through of your existing routines to identify areas where AI may gently reduce workload. Findings are shared in writing; no obligation follows.
• Comfortable Integration (฿10,500) — A tailored AI assistant added to one existing tool, with careful attention to staff comfort and thorough documentation. Includes a calm handover and runs across approximately four to five weeks.
• Restful Support Plan (฿16,800/month) — Ongoing, low-stress care for your AI integration, with monthly summaries and a named contact. No long-term lock-in; either party may end the arrangement with reasonable notice.

We operate primarily in Thailand but may work with clients in other locations where practically feasible. Service scope will always be confirmed in writing before work begins.

4. Engagement & Scope

Each service engagement begins with a written proposal or confirmation email from us detailing scope, timeline, and price. Work commences only once you have indicated acceptance, which may be by written confirmation or payment of a deposit.

Changes to an agreed scope should be discussed openly and confirmed in writing by both parties before additional work proceeds. We will always let you know if a requested change would affect the price or timeline.

Timelines given are reasonable estimates. We will keep you informed if anything causes a delay and will work with you to find a comfortable resolution.

5. User Responsibilities

To allow us to serve you well, we ask that you:

• Provide accurate and complete information about your workflows, tools, and business context.
• Make appropriate staff or access available within agreed timeframes.
• Use our deliverables and any AI tools introduced only for lawful purposes.
• Comply with the terms of any third-party software or platforms used during an engagement.
• Not reproduce, resell, or distribute our deliverables to third parties without prior written agreement.
• Treat our team members with respect and courtesy throughout the engagement.

6. Intellectual Property

All intellectual property in our methodologies, templates, training materials, and website content belongs to Sabai Systems. We grant you a limited, non-exclusive licence to use deliverables produced specifically for your engagement, for your own internal business purposes.

Any data, documents, or materials you share with us remain your property. We use them solely to carry out the agreed services and treat them with care.

You may not resell, sublicence, or present our work as your own in a commercial context. If you have a particular use in mind, please ask — we are generally happy to discuss reasonable arrangements.

7. Payment Terms

All prices are quoted in Thai Baht (฿) and are inclusive of applicable taxes unless otherwise stated. Payment is due as outlined in the engagement confirmation — typically in full or by agreed instalments.

For the Restful Support Plan, monthly fees are invoiced at the start of each calendar month. Either party may end the arrangement at any time with 30 days' written notice; you will not be charged beyond the current notice period.

If work is cancelled after it has begun, we will charge only for work completed to that point, calculated fairly based on time and resources used.

We accept payment by bank transfer to our Thai business account. Details will be provided on your invoice. We do not store card information.

8. Confidentiality

We treat everything you share with us as confidential. We will not disclose your business information, workflows, or data to any third party except where necessary to carry out the agreed services (for example, using a software tool on your behalf) or where required by law.

Similarly, we ask that you treat our methodologies, pricing, and unpublished materials as confidential. If a mutual non-disclosure agreement would be helpful, we are happy to arrange one.

9. Disclaimers

Our services are consultancy in nature. While we bring genuine care and experience, we cannot promise specific business outcomes. The usefulness of AI integration depends on many factors within your organisation that are beyond our control.

Our website and its content are provided for informational purposes. We make reasonable efforts to keep information accurate, but we do not warrant its completeness or suitability for any particular purpose.

Third-party tools and platforms we may use or recommend are subject to their own terms and pricing, which can change. We are not responsible for the actions or terms of third-party software providers.

10. Limitation of Liability

To the extent permitted by Thai law, our total liability to you in connection with any service engagement will not exceed the total amount paid by you for that specific engagement.

We are not liable for indirect, incidental, or consequential losses, including loss of profit, loss of data, or business interruption, even if we were advised of the possibility of such losses.

Nothing in these terms limits liability for fraud, personal injury, or any matter that cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold Sabai Systems harmless from any claims, costs, or losses arising from your use of our deliverables in a manner that violates these terms, applicable law, or the rights of a third party. We will notify you promptly of any such claim and cooperate reasonably in its resolution.

12. Termination

Either party may end a fixed-scope engagement by written notice if the other party materially breaches these terms and fails to remedy the breach within 14 days of notice.

The Restful Support Plan may be ended by either party with 30 days' written notice, for any reason, without penalty beyond fees owed for work completed.

On termination, we will provide you with all work completed to that point. Sections covering intellectual property, confidentiality, liability, and dispute resolution continue to apply after termination.

13. Dispute Resolution

These terms are governed by the laws of the Kingdom of Thailand. If a disagreement arises, we ask that both parties first try to resolve it informally — a calm conversation is almost always the right first step.

If an informal resolution is not reached within 30 days, either party may refer the matter to mediation before the Thai Arbitration Institute or a mutually agreed mediator.

If mediation does not resolve the matter, disputes will be subject to the jurisdiction of the competent courts in Phuket Province, Thailand.

14. General Provisions

• Entire Agreement. This Agreement sets out the complete understanding between us regarding the services described. It supersedes any earlier discussions or proposals unless expressly incorporated in writing.
• Severability. If any part of these terms is found to be unenforceable, the remaining parts continue in full effect.
• Waiver. A failure to enforce any provision on a given occasion does not waive the right to enforce it on another.
• Assignment. You may not transfer your rights under this Agreement without our prior written consent. We may transfer our obligations to an appropriately qualified party with reasonable notice.
• Notices. Formal notices should be sent by email to the addresses on file, or by post to our registered address.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or applicable law. We will notify active clients by email before material changes take effect. The updated version will also be published on our website with a revised "Last Updated" date.

Continued use of our services after the effective date of a change indicates acceptance of the updated terms. If you have concerns about any change, please write to us — we will do our best to address them.

16. Contact Information

If you have questions about these terms or would like to discuss any aspect of your engagement, please reach out: